A Sampling of Corporate Training Courses Available:

Executive Presence

Help your emerging leaders understand the elements of executive presence. Executive presence is the ability to win the confidence of those around you. This course covers everything from personal style and physical presence to the quality of one’s work and how it impacts the workplace. Every leader develops their own personal “brand”. What brand do you want your leaders to create?

Managing your Communications Toolbox

Don’t let technology interfere with your ability to communicate!
Power Tools: Telephone, Voicemail and E-mail
Course covers communications Best Practices for effectively managing the telephone, voicemail and PDAs. Program also includes a thorough review of contemporary guidelines for the use of e-mail as an effective means to conduct business. First impressions are not always “in person.”

Bringing Manners Back to the Work Force

Change a culture by raising the bar and create a pleasant work climate. Happiness at work is the #1 productivity booster. Learn how to live in harmony in a cube culture, how to participate in effective meetings, including how to be a good attendee, a good host and an effective facilitator. Learn how to give a proper handshake, make an introduction and much more. Good manners nurture good relationships and good relationships lead to good business.

Listening 101 - Who’s Listening Anyway?

We only remember 20% of what we hear! Learn how to be a better listener. Understand what clients and customers are “really” saying. Did you know that good listeners experience greater success at work? Recognize the main reasons why people don’t listen.

Presenting in Today’s Changing Workplace – the advantage of Webinars and Teleconferences

Webinars and teleconferences are an efficient and economical way for you and your organization to stay up-to-date with business issues; however, without proper execution they can leave employees feeling less than motivated or engaged. Learn the current best practices for conducting webinars and teleconferences, as well as the most common mistakes to avoid.

Additional Training Courses Available:
(customized for every organization)

Customer Focus versus Customer Service
(addresses many of the other topics listed below)

Internal and external customers – understanding the similarities and respecting the differences.

Communications 101

Basic elements of effective communication – what every employee, at every level, needs to know. Includes tips for managing emails, telephone calls and voicemail.

Managing Productive Conflict

Conflict, when conducted in the right way, is good and necessary for progress. Learn to manage conflict and get things done the right way, keeping relationships with colleagues, subordinates and superiors intact.

First Impressions – it’s not limited to what you wear

Dressing for the work day, grooming and accessories.
First impressions when communicating face to face, via email and phone.

Time Management

Structuring your work day and managing your workflow.
Setting goals and getting things done.
Taking control of your “inbox”.

How to Run Effective Meetings

How to be a good attendee, a good host and an effective facilitator.

Cocktail Party and Dining Etiquette

Tips for managing the professional “dining” or the casual “cocktail” experience.

Widening of the Generation Gaps

Understanding the relationships between Traditionalists, Baby Boomers, Generation X and Millennials, also known as Generation Y.